Website Assistant
An on-site assistant that answers from answers the business wrote and approved — and says plainly when it has nothing approved to give.
2Tyme product
The problem
A website assistant grounded in the business's own approved content rather than improvising. The interesting half is the refusal: a visitor is better served by an honest 'I can't look that up' than by a confident guess.
The thinking
Retrieval grounded in CMS-approved answers, per-tenant isolation so one business can never surface another's data, an explicit decline when a capability is not connected, and a clean hand-off to a person.
The system
Answers live in the CMS with a draft/approved status, so the business controls what the assistant may say without touching code. Product lookup is resolved from the tenant's own configuration — a site with no shop connected declines instead of falling through to somebody else's catalogue.
Built with
What it proves
Retrieval grounded in CMS-approved answers, per-tenant isolation so one business can never surface another's data, an explicit decline when a capability is not connected, and a clean hand-off to a person..
Our own implementation, running against a fictional demo tenant. Northwind Aesthetics is an invented business, not a client.
Now build yours.